bought extended warranty with roadside assistance 4 days no assistance don't buy extended warranty

They are great to work with. We have bought all our vehicles here for the last 12 years, and service is a big part of it. They are framily,

Called to look at a vehicle and told the dealership we would be there on Saturday to look at the vehicle. Got there Saturday and miraculously the vehicle we told them we were interested in was sold the previous night....how convenient. We then bought another vehicle from them, this was December 2023 we bought the vehicle. It is now July 2024 and the vehicle has been in the shop 6 times and fixing to be a 7th time. The extended warranty they sold is absolute garbage. Predator dealership at its finest. Will NEVER purchase another vehicle from Cole Chevrolet.

Very poor experience. All the other sales people were acting as children throwing paper xxxxx around. I viewed a vehicle that was 34k but given paper work that stated 38k and my trade in value of 18k and a rough estimate of 874 a month. Was given a vague answer of why it was different and asked for a breakdown instead they revised the paper work to say 34k for the new vehicle but now my trade in was at 14k. Not sure if it was the financial manager or the manger of the dealership who then come talked to me wearing a medium shirt to make his muscles look as big as his ego when he should be in at least a large and stated they just couldn’t make it work. No negotiation were offered was basically just told they didn’t want my business. Especially going in know my payments would be in the 800 range for the type of vehicle I was looking for. No not recommend. Very unprofessional and felt treated very poorly.

Very efficient. Everyone there is polite and helpful. Provide me practical solutions to my problems

Always able to schedule emergency service when needed and there is a great team in both sales and service! We always take out vehicles here for service and have bought 4 cars from Cole Chevrolet because of their great service. Shout out to Brad and Brenda!!!

Friendly and paint department did a good job. Easy to get along with thank you

I have purchased a vehicle that was previously worked on for recall at your service department. The recall was for headlights. The headlights have now stopped working again. The drive lights never worked. I’ve returned to your service department to be advised that I would need to pay $300 to have the bumper removed as well as I was billed $70 today for them to do nothing and my vehicle just sit in your service department. Your service department manager was no help was not willing to keep me as a customer or even try at that point as of today I will no longer be doing business with Coles. I have also contacted GM.

We have bought 5 vehicles from Cole and wouldn't consider going elsewhere. Sales and service are consistently great.

I have dealt with Cole Chevrolet Buick GMC Cadillac for over 20 years. They are still the best.

Always welcoming, awesome staff, great service! They always take time to let me know what additional services are needed, outside of what I came for. Highly recommended!

Friendly and quick. I didn't have to worry about anything. They gave me a ride to work and came back to get me when my car was finished. I was very satisfied.

Looked all over for the vehicle I wanted. Located one at this dealer. Completed online purchase and submitted. Within hours of my submission the whole process was complete, I live 3 hours from the dealership! Russell Juba Jr. handled the entire virtual sale process and he was absolutely wonderful to work with! He had my vehicle delivered to me the next day, remember I am 3 hours from the dealership! The delivery staff was also great to work with. This place goes out of its way to treat you well. Highly recommend Russell and his team!

As long as it is easy for the people to say the right thing, they will. When they mess up, you will be left holding the bag. I told them I needed NC weighted plates that would cost more than a car plate, I was told the ~$76 plate fee would supply whatever plate I need and it would be included. I explained that weighted plates cost a lot more than car tags and was reassured that the weighted tags were included before I signed. Of course, I get a call from the dealership wanting me to pay the difference. After talking to the General Manager, I was told there was nothing he could do and he would talk to his people about making promises like this. It's a bad manager that openly stiffs a customer AND blames his employees. I could have gone to a used car lot and been treated like this!

This place was amazing. Great service and my sales consultant, Bo Wagner, made everything so much easier. Very pleased with the whole visit and purchase.

I received a letter in the mail which lead me to this dealership. I was interested in trading one of my vehicles. They were able to get an approval but it didn’t meet my budget. Crystal is the one I spoke to and I can not begin to tell you how helpful and amazing she is! Im working on a few things And have no doubts in what car dealership I will go to when I’m ready to purchase a vehicle! If you ever wonder what dealership to choose because there are so many I highly recommend this one Ang highly recommend speaking with crystal!

I recently purchased a new GMC Acadia at Cole Chevy. My sales consultant, Terry DeLisi, made the experience more pleasant that you can imagine. He guided me from start to finish, kept in touch about every issue, advised me on the changes that I wanted, and he even contributed time on his day off to meet with me so that I could keep to my own schedule. He is the nicest person you will ever meet, and if you have an opportunity to purchase from Cole, you will be doing yourself a disservice if you don't seek him out. I could have purchased from other dealers closer to me, but Terry made all the difference in my decision to purchase from Cole.

Great service, appreciate the care and service I receive, especially the driver. Darrell who picks up and returns my car in great shape. Hope to deal with them in the future0

our experience was truly great, from beginning to the end smooth as can be, salesman was so helpful and friendly finance manager was the same . we will defiantly buy from them again, thanks everybody

Brenda is GREAT!!!! She does an excellent job and is very nice to work with. Everyone else we talked to was very nice and helpful also. When buying a car talk to Garry Moore. He is GREAT also!!!! Very nice and helpful. Brad Greene was very helpful with our issue and took care of everything. He is GREAT to work with also!!!

The service department is fantastic. I really feel like they genuinely care about me and care about taking care of my vehicle. They are smiling faces to greet you as soon as you come in the door. They tell you different options you have if there is an issue with your car, instead of automatically going towards the most expensive option. I will never take my car elsewhere. They call you to set up an appointment and then make you feel right at home when they are taking care of your issues.

Cole Cadillac is on top of the services needed for my XTS4. My car was taken into the service area and out in a very short length of time. The car was checked and washed! What service! Thanks Cole and Cadillac!

Great service! The staff was very knowledgeable and thorough about my vehicle. Phillip Candler was awesome as service manager and interested in ensuring my vehicle was taken care of properly and efficiently. Brenda was great as an advisor and Kenny Thomas always kicks butt with the maintenance of my vehicle! Everyone is friendly and great to the customers!